Ambient is a concept for support specialists who need to check an AI answer before it reaches a customer. I brought the draft, the supporting excerpt, and the send decision into one proposed review flow. The intended outcome is easier verification without losing an edit or switching between tabs.
Role: Independent product designer. Team: Solo concept. Timeline: October 2026. Platform: Web. Status: Concept; not shipped.
I owned the problem framing, the comparison of directions, and the interaction specification. Research, implementation, and product results remain proposed. The photos in this case study are placeholders.
